EyeBuyDirect … Visit Our Help Center. Enjoy up to 50% off these eyewear picks! We accept Visa, MasterCard, Maestro and PayPal. You absolutely can! Your order will be delivered within 7 - 14 business days. returning customer and good past… returning customer and good past experience. 3. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from … When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. If not, you can measure your PD yourself. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. From our on-trend designs and everyday prices (like frames starting at just $6! (3 days ago) EyeBuyDirect Customer Service Contact Info. We offer full rim, semi-rimless, and rimless frames to fit every style and budget. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. If you prefer, you can also initiate a return by contacting us by Live Chat, phone or email by visiting our Contact page. EyeBuyDirect 2801 S. IH 35, Ste. You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. I spent 2 hours shopping on the site. 170 Austin, TX 78741. Posted by 2 years ago. Before opening the package, we recommend wiping it down using antibacterial wipes or cleaners with a minimum of 70% alcohol. Product warranty does not cover damage caused by accidents, negligence, or improper care. The CDC recommends the following social distancing guidelines: Stay home from work, school, and all activities when you are sick with COVID-19 symptoms, which may include fever, cough, and difficulty breathing. The delivery charge is between $10.95 and $16.95. 3. Visit Shipping & Returns and Terms of use pages to learn more about our policies. Email us at service@zennioptical.com. 1. Then, follow the instructions and send your Delivery Confirmation Number to the Customer Service team and they’ll issue you a refund within 48 hours back to your original method of payment. Haven’t downloaded the app yet? Customer service is currently available Monday through Friday 6 a.m. to 5 p.m. but is changing to 12 a.m. to 5 p.m. weekdays. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. According to the Centers for Disease Control and Prevention (CDC), “...because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”. What procedures has EyeBuyDirect implemented to protect customers? Get your Return Notice Email by contacting their Customer Service at 1-855-EYEBUY1 (1-855-393-2891), livechat or eyecare@eyebuydirect.com. However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. This is my third order from EyeBuyDirect and have been very pleased. Then send your glasses back to us and provide Customer Service with the Delivery Confirmation Number. The sheer amount of options and incredible savings makes EyeBuyDirect an excellent option when shopping for prescription eyeglasses. Anything else I need to know about making an exchange? Shipping & Returns, We offer 14 days free exchange or refund and 365 day product guarantee. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. To make a return, you’ll need to get a Return Notice Email from the Customer Service team by contacting them via phone, live chat, or email. Visit the CDC’s website for more information on disinfecting surfaces. EyeBuyDirect 2801 S. IH 35, Ste. (2 days ago) EyeBuyDirect Customer Service Contact Info. Standard Delivery: What if my order never arrives or is stolen? These numbers are your frame measurements. 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. (2 days ago) EyeBuyDirect Customer Service Contact Info. Sorry, but we do not allow multiple discounts. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com US customers: we ship through USPS and UPS Next Day Air. stop." Can I return products by visiting the store? At EyeBuyDirect, we guarantee the quality of our eyewear. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. Results? 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. EyeBuyDirect … You can also turn any eyeglasses frame into a pair of shades with our Sun tint option. A. EyeBuyDirect has a great team of customer consultants who love to help! (3 days ago) EyeBuyDirect Customer Service Contact Info. EyeBuyDirect 2801 S. IH 35, Ste. Repeat for accuracy. Monday-Friday 9 a.m. - 6 p.m. Browse the site and pick out a frame- or better yet, several frames. Learn how to find styles for your face shape, understand your prescription and even measure your pupillary distance. In the first step of Lens Selection select NON-PRESCRIPTION lenses. Come check out our tutorial on how to read your prescription. All employees wear disposable face masks at work. Contact Zenni Optical customer service. You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. Log in to the email account you used to place the order. Yes! Track Order, Check order status, view order history or track packages, Return & Exchange We complete all manufacturing under one roof and never cut corners on quality. How should you maintain social distancing to prevent the coronavirus disease? You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. You can call Customer Service at 1-201-555-0123. What is the EyeBuyDirect Customer Service Number? Close. EyeBuyDirect … Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com If you’re using reusable gloves, they should be used only for cleaning and disinfecting surfaces for COVID-19 and not for any other purpose. After the order is tagged as lost, the refund/reorder will be submitted within 3-5 business days. Can I use contact lens prescription for ordering glasses? We make returning and replacing products easy with our 14-Day Fit & Style Guarantee and automatic return-item option. Make sure you have the correct prescription before entering it. You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYEBUYDIRECT does not offer frames without lenses. As an extra measure of precaution, EyeBuyDirect has taken proactive and voluntary steps to ensure packages are safe for handling: All employees receive two body temperature checks during the day: one before work and one at work. You can call Customer Service at 1-201-555-0123. What is the time frame for refund processing? How do I file a claim for my lost, stolen or damaged order? The return-item button will be available for three months after your order is placed. 2. Note that the average PD is between 57 and 65mm. 170 Austin, TX 78741. Fill out the remaining fields and click SUBMIT. This is my third order from EyeBuyDirect and have been very pleased. Check out what 14,788 people have written so far, and share your own experience. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. The usual cost of standard shipping is only $5.95. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. You can download a detailed sales invoice by accessing the My Orders section of your account page. Saturday-Sunday 9 a.m. - 6 p.m. EST. Progressive lenses require a lens height of 30mm. Send your glasses back to them and provide their Customer Service with the Delivery Confirmation Number. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. Check out our video tutorial for some extra help. 170 Austin, TX 78741. Get a return notification email by getting in touch with the customer service at any communication platform. Or, if you chose the replacement option, we'll ship your new eyewear! See our Lenses page for more information. Shop Wistful, @eyebuydirect Disinfection is conducted again before shipping: disinfectant is sprayed inside and outside of the carton box, and disinfected cartons are labeled. Make sure to have the order number ready before contacting us. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company. 4. What are EyeBuyDirect’s policies for returns and exchanges? Contact Hour Eyes customer service. For temple length you need to measure from the temple screw to the temple tip. Contact Zenni Optical customer service. If you are not happy with your glasses, simply contact us for a refund or a replacement. 70% off - EyeBuyDirect Coupons & Black Friday Deals 2020. Shop Notting Hill, @eyebuydirect EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. | Read 14,341-14,360 Reviews out of 14,788 Place a ruler, milimeter side up, directly under the center of your right or left pupil. (2 days ago) EyeBuyDirect Customer Service Contact Info. Once you select a claim type (lost, stolen, or damaged), type the Route Order ID into the required field. First, visit the My Orders section of your account profile and select the return-item option. We also offer a Transitions® Progressive bundle that makes check out a breeze when ordering the two together. Route considers packages marked "delivered" and not received as stolen. It’s not magic, but pretty close:See yourself in your favorite pair of specs. 2. Australian customers: we ship through the Australia Post. EyeBuyDirect 2801 S. IH 35, Ste. We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. Contact Hour Eyes customer service. Type in your Route Order ID and then click FILE A CLAIM. (3 days ago) EyeBuyDirect Customer Service Contact Info. In short, we cut out the middlemen and retail costs while maintaining excellence. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Stolen claims must be filed within 15 days from the date it was marked delivered. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. EyeBuyDirect 2801 S. IH 35, Ste. The Route App allows you to visually track all of your online orders in one place - for FREE. A. EyeBuyDirect has a great team of customer consultants who love to help! What is the time frame for refund processing? EyeBuyDirect 2801 S. IH 35, Ste. You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference. I entered some of my prescription incorrectly. Need some help figuring out which glasses are right for you? 70% off - EyeBuyDirect Coupons & Black Friday Deals 2020. Choose "Non-prescription" lenses while in the "Usage" section of our lens selection process. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. When placing an order, we 'll ship your glasses back to eyebuydirect.com give... Stars from 130,444 reviews indicating that most customers are responsible for covering the difference our standard... 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